Refund & Cancellation Policy

1. Policy Overview

This Refund and Cancellation Policy ("Policy") applies to all services provided by Mydia99, operating under the legal entity SOHAM AYURVEDA. By engaging our services, you agree to the terms outlined in this Policy.

Effective Date: January 1, 2024

Last Updated: January 1, 2024

Contact for Refunds: contact@sohamayurveda.shop

2. General Refund Principles

Mydia99 is committed to client satisfaction and fair business practices. Our refund policy is designed to:

• Protect both client and company interests
• Ensure fair compensation for work completed
• Maintain professional service standards
• Provide clear guidelines for dispute resolution

All refund requests are evaluated on a case-by-case basis, taking into account the specific circumstances and terms of the service agreement.

3. Refund Eligibility

3.1 Eligible for Refund

Refunds may be considered in the following circumstances:

• Service Non-Delivery: If we fail to deliver the agreed services within the specified timeframe due to our fault
• Material Breach: If we materially breach the service agreement and fail to remedy the breach within 30 days of written notice
• Quality Issues: If delivered work does not meet agreed specifications and cannot be remedied through revisions
• Technical Failure: If our technical systems fail and prevent service delivery despite our best efforts
• Force Majeure: If circumstances beyond our control prevent service delivery and no alternative solution is feasible

3.2 Not Eligible for Refund

Refunds will not be provided in the following cases:

• Change of mind or business requirements after work has commenced
• Client's failure to provide required information or cooperation
• Client's violation of service agreement terms
• Work completed according to specifications but not meeting client's unstated expectations
• Third-party service failures beyond our control
• Client's decision to discontinue services for reasons unrelated to our performance

4. Refund Timeframes

4.1 Request Submission

Refund requests must be submitted in writing to contact@sohamayurveda.shop within:

• Service Non-Delivery: 30 days from the agreed delivery date
• Quality Issues: 15 days from delivery of the final work product
• Material Breach: 60 days from the date of the breach
• Other Circumstances: 30 days from the occurrence of the issue

4.2 Processing Time

Once a refund request is received:

• Initial Response: Within 5 business days
• Investigation Period: 10-15 business days for complex cases
• Refund Processing: 5-10 business days after approval
• Total Timeline: 20-30 business days maximum

5. Refund Calculation

5.1 Full Refund

Full refunds (100% of amount paid) are provided when:

• No work has been commenced on the project
• Service delivery is completely impossible due to our fault
• Material breach occurs before any significant work is completed

5.2 Partial Refund

Partial refunds are calculated based on:

• Work completed vs. work remaining
• Value delivered vs. total project value
• Time invested and resources utilized
• Any third-party costs already incurred

Formula: Refund Amount = Total Payment - (Work Completed Value + Administrative Costs + Third-party Expenses)

5.3 No Refund

No refund is provided when work has been completed according to specifications, regardless of client satisfaction with the final result.

6. Cancellation Policy

6.1 Client-Initiated Cancellation

Clients may cancel services with the following terms:

• Before Work Commences: Full refund minus administrative costs (5% of total project value)
• During Development (0-25% complete): 75% refund minus administrative costs
• During Development (26-50% complete): 50% refund minus administrative costs
• During Development (51-75% complete): 25% refund minus administrative costs
• After 75% completion: No refund, but client receives all completed work

6.2 Company-Initiated Cancellation

We may cancel services in the following circumstances:

• Client's non-payment or payment default
• Client's violation of service agreement terms
• Client's engagement in illegal or unethical activities
• Technical impossibility due to client's requirements

In such cases, refunds are calculated according to the partial refund formula above.

7. Refund Process

7.1 Step 1: Request Submission

Submit a written refund request to contact@sohamayurveda.shop including:

• Project reference number or service agreement details
• Reason for refund request
• Supporting documentation or evidence
• Preferred refund method
• Bank account details (for bank transfer refunds)

7.2 Step 2: Investigation

Our team will:

• Review the request and supporting documentation
• Assess work completed and value delivered
• Consult with relevant team members
• Determine refund eligibility and amount

7.3 Step 3: Decision and Processing

We will:

• Communicate our decision within the specified timeframe
• Process approved refunds through the original payment method
• Provide refund confirmation and transaction details
• Update project status and close relevant accounts

8. Payment Method Refunds

8.1 Original Payment Method

Refunds are processed through the original payment method whenever possible:

• Credit/Debit Cards: 5-10 business days
• Bank Transfers: 3-7 business days
• Digital Wallets: 1-3 business days
• Checks: 7-14 business days

8.2 Alternative Refund Methods

If original payment method is not available, we may offer:

• Bank transfer to client's account
• Credit towards future services
• Other mutually agreed methods

9. Dispute Resolution

9.1 Internal Resolution

We encourage clients to work with us to resolve refund disputes through:

• Direct communication with project managers
• Escalation to senior management
• Mediation and negotiation

9.2 External Resolution

If internal resolution fails, disputes may be resolved through:

• Arbitration under the Arbitration and Conciliation Act, 2015
• Consumer forums and courts in New Delhi, India
• Alternative dispute resolution mechanisms

10. Special Circumstances

10.1 Force Majeure

In cases of force majeure events (natural disasters, pandemics, government actions), refund terms may be adjusted based on the specific circumstances and impact on service delivery.

10.2 Third-Party Dependencies

Refunds related to third-party service failures (hosting providers, payment gateways, APIs) are subject to our ability to recover costs from such third parties.

10.3 Custom Solutions

For highly customized or specialized solutions, refund terms may be modified in the service agreement to account for unique development requirements.

11. Contact Information

For refund requests, questions, or disputes, please contact us:

12. Policy Updates

This Refund and Cancellation Policy may be updated from time to time. Changes will be posted on our website and communicated to active clients via email. Continued use of our services after policy updates constitutes acceptance of the modified terms.

For the most current version of this policy, please visit our website or contact us directly.

13. Acknowledgment

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy. This policy is part of our Terms and Conditions and should be read in conjunction with our service agreements.