Terms & Conditions

1. Acceptance of Terms

By accessing and using the services provided by Mydia99, operating under the legal entity SOHAM AYURVEDA ("Company," "we," "our," or "us"), you ("Client," "you," or "your") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

Effective Date: January 1, 2024

Last Updated: January 1, 2024

2. Company Information

Legal Entity: SOHAM AYURVEDA

Brand Name: Mydia99

Domain: mydia99.com

Address: VILL-SULTANPUR, KHASRA NO.372-374, PILLOR NO.11B, MEHRAULI GURGAON ROAD, NEW DELHI, New Delhi, Delhi, 110030

Contact: +91 9983767982 | contact@sohamayurveda.shop

3. Services Description

Mydia99 provides comprehensive IT services including but not limited to:

• Web and mobile application development
• Cloud computing and DevOps solutions
• Cybersecurity and compliance services
• Business process automation
• Data analytics and business intelligence
• Managed IT support and maintenance
• Technology consulting and strategy

All services are provided subject to separate service agreements and project specifications.

4. Client Obligations

4.1 Information and Cooperation

Clients agree to:

• Provide accurate, complete, and timely information required for service delivery
• Cooperate with our team and respond to requests within agreed timeframes
• Provide necessary access to systems, data, and personnel as required
• Ensure compliance with applicable laws and regulations

4.2 Payment Terms

Clients agree to:

• Pay all fees and charges as specified in service agreements
• Make payments within the agreed payment terms
• Pay any additional costs arising from scope changes or delays caused by the client
• Provide valid payment information and maintain sufficient funds

5. Intellectual Property Rights

5.1 Client Materials

Clients retain ownership of all materials, data, and intellectual property provided to us. Clients grant us necessary licenses to use such materials for service delivery.

5.2 Our Materials

We retain ownership of all proprietary tools, methodologies, and intellectual property developed by us. Upon full payment, clients receive appropriate licenses for deliverables as specified in service agreements.

5.3 Third-Party Materials

Use of third-party software, libraries, or services is subject to their respective license terms. Clients are responsible for compliance with such terms.

6. Confidentiality

Both parties agree to maintain strict confidentiality regarding:

• Business strategies and proprietary information
• Technical specifications and methodologies
• Client data and personal information
• Financial information and pricing
• Any other information marked as confidential

Confidentiality obligations survive termination of services and continue indefinitely.

7. Service Level Commitments

7.1 Quality Standards

We commit to delivering services that meet professional industry standards and agreed specifications. However, we do not guarantee error-free or uninterrupted service.

7.2 Response Times

We will respond to client inquiries within 24 hours during business days. Emergency support is available 24/7 for existing clients with active support agreements.

7.3 Availability

While we strive for high availability, we do not guarantee 100% uptime for our services. Scheduled maintenance will be communicated in advance when possible.

8. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims arising from our services shall not exceed the total amount paid by the client for the specific service in question
• We are not liable for indirect, incidental, special, or consequential damages
• We are not liable for damages resulting from client's failure to follow our recommendations or instructions
• We are not liable for third-party actions or system failures beyond our control

9. Indemnification

Clients agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Client's use of our services in violation of these Terms
• Client's violation of applicable laws or regulations
• Client's infringement of third-party intellectual property rights
• Client's provision of inaccurate or incomplete information

10. Termination

10.1 Termination by Client

Clients may terminate services with 30 days written notice. Payment for completed work and any cancellation fees as specified in service agreements will apply.

10.2 Termination by Us

We may terminate services immediately if:

• Client breaches these Terms or service agreements
• Client fails to make payments as agreed
• Client engages in illegal or unethical activities
• We determine that continued service is not feasible

10.3 Effect of Termination

Upon termination, all outstanding payments become immediately due, and both parties' confidentiality obligations continue.

11. Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including but not limited to:

• Natural disasters and acts of God
• Government actions and regulatory changes
• Internet outages and cyber attacks
• Pandemics and public health emergencies
• War, terrorism, and civil unrest

12. Dispute Resolution

12.1 Negotiation

Both parties agree to attempt to resolve disputes through good faith negotiation before pursuing legal action.

12.2 Arbitration

Any disputes that cannot be resolved through negotiation shall be subject to binding arbitration in New Delhi, India, under the Arbitration and Conciliation Act, 2015.

12.3 Governing Law

These Terms are governed by the laws of India. Any legal proceedings shall be conducted in the courts of New Delhi, India.

13. Data Protection and Privacy

Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Clients agree to comply with applicable data protection laws and regulations.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

Material changes will be communicated to clients via email or other appropriate means at least 30 days before they take effect.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

16. Entire Agreement

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between the parties regarding the subject matter and supersede all prior agreements, representations, and understandings.

17. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

18. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please discontinue use of our services immediately.